Logistics & returns

Shipping & Returns

Delivery policy and return & refund guidelines for wholesale buyers.

Delivery Policy

At Oceanstore we bridge the gap between unique Korean local brands and the global market. Our logistics framework is designed to ensure safe, transparent, and efficient delivery across borders.

1. Shipping Methods & Carriers

We offer flexible shipping options tailored to your order volume and urgency:

  • Express (Air): DHL, FedEx, or UPS for smaller wholesale orders (3–7 business days).
  • Standard (Air): EMS or specialized logistics partners (7–14 business days).
  • Sea Freight (LCL/FCL): Recommended for high-volume bulk orders (30–60 business days depending on destination).

2. Processing & Lead Times

Because we source directly from local Korean brands, processing times may vary:

  • Ready-to-Ship: 3–5 business days.
  • Made-to-Order/Bulk: 2–4 weeks (specific timelines will be provided upon Proforma Invoice).

3. Incoterms & Customs

  • Standard Term: All shipments are sent EXW (Ex Works) or FOB (Free On Board) unless otherwise negotiated.
  • Duties & Taxes: The Buyer is the importer of record and is responsible for all import duties, taxes, and customs clearance fees in the destination country.
  • Documentation: OceanStore.kr provides the Commercial Invoice, Packing List, and Certificate of Origin (CO) where applicable to facilitate smooth entry.

4. Tracking

Once your order departs our warehouse in Korea, a tracking number and shipping confirmation will be sent via email and updated in your OceanStore dashboard.

Return & Refund Policy

Given the nature of international B2B wholesale, we do not accept returns for "change of mind." Our policy focuses on protecting your business against manufacturing defects or shipping errors.

1. Inspection Period

Buyers must inspect all goods immediately upon arrival. Any claims for damages, shortages, or defects must be submitted within 7 business days of delivery.

2. Valid Return Reasons

Returns or replacements are only processed for:

  • Manufacturing Defects: Significant flaws that render the product unsellable.
  • Incorrect Items: Receiving a product different from what was ordered.
  • Severe Transit Damage: If the shipping container is visibly compromised (please document with photos before opening).

3. Claim Process

To initiate a claim, please contact your Account Manager or email info@oceanstore.kr with:

  • Order Number.
  • High-resolution photos/videos of the defect or damage.
  • A brief description of the issue.

4. Resolution Options

Upon verification, OceanStore.kr will, at its discretion:

  • Issue a Credit Note for your next order (Recommended for B2B).
  • Send Replacement Units at no additional shipping cost.
  • Issue a Partial or Full Refund to the original payment method.

5. Exclusions

  • Minor packaging dings that do not affect product integrity.
  • Custom-branded or private-label products.
  • Products damaged due to improper storage by the buyer.

Questions about shipping or returns? Contact us at info@oceanstore.kr.